Enrolled Families

Technology Help Desk

Hours: Monday-Friday (6:00AM-3:30PM)

Troubleshooting Options:

  1. Click here to fill out a Helpdesk ticket. Use your STUDENT email account and six digit password to login.
  2. Call the Helpdesk at 1-866-301-0401 x333
  3. TeamViewer requested by the Helpdesk. Once instructed by a technician, click the icon below, a short download will begin. Open the download and click “RUN”. The technician will guide you through the remainder of the process.
            For assistance, please contact Diane Scheftgen at dscheftgen@nosd.edu or by calling 262.692.3988 X293.
      Tech Tips:
      Do you experience audio or microphone issues?
      Resolution:  Run Lenovo updates.  Click here for instructions.
      Do you ever experience problems with lessons not loading and getting a blank screen in Canvas?
      Resolution:  Try clearing your browsing history, cookies, and cache.  Click here for instructions.
      Do you ever have issues with not being able to view books in your daily lessons in Little Lincoln?
      Resolution:  You will need to check the flash setting and allow flash to run.  Click here for instructions.
      Do you know what can happen to your laptop if you don’t shut down properly or shut down nightly?  
      Click here to learn more. 
      Our Technology Department encourages families to change their @nosd.edu email password frequently. 
      Click here to view a short video that will show you the steps.
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